Back on March 26, 2020, Netgate issued this blog describing our efforts to help pfSense software users through the tragedy of COVID-19. At that time, we stated these measures would remain in place through May 31, 2020. We weren’t sure then, nor are we certain now how long this situation will last. As Vice President of Service Delivery, I can say definitively that the steps we took have been welcomed and impactful. I know, as I and my team are responsible for addressing each and every support request.
This need still exists as organizations and individuals around the world continue to adapt to stay in place, work from home, and take other social distancing measures. To that end, we have decided to leave our Helping Hand offers in place through the end of 2020.
Please refer back to the above-referenced blog for specifics, but rest assured, Netgate intends to do all it can to help pfSense software users with our zero-to-ping support, VPN configuration and connection support for healthcare providers and non-profits, and reduced-price TAC support subscriptions for everyone else.
It is the right thing to do, and it remains consistent with our commitment to provide leading-edge network security at a fair price - regardless of organizational size or network sophistication.
I’d also like to reiterate that the pfSense community continues its strong heritage of knowledge sharing and support. We heartily applaud that effort.
Be safe out there. Let us know if we can help you.