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Netgate Global Support
Your network is the backbone of your business. But even with the best products, the unexpected can happen. Installation? Configuration? Activation? Outage? Get the peace of mind of knowing Netgate is on it.
World-Class Technical Support Experts
Netgate support professionals live on the front line every day; they've seen it all.
Fast Time To Resolution
Speed is everything to our customers. Netgate TAC on average gets network issues resolved in minutes.
98% Satisfaction Rating
Home users. Businesses of all sizes. Managed service providers. All rave about their support experiences.
The Netgate Technical Assistance Center (TAC) is a 24x7 operation with a worldwide team of support engineers unparalleled at diagnosing and resolving issues - and fast. From branch office to headquarters, premises to cloud, we’ve got you covered.
Get Netgate TAC support for pfSense Plus software
See Table Below
Netgate TAC Pro support is included with all TNSR software subscriptions
See Table Below
Business Assurance
Businesses run pfSense Plus software because of its excellent product reputation, rich feature set, proven stability, and phenomenal value. IT personnel are easily trained to install, configure, and operate pfSense Plus software—freeing time and energy for higher order responsibilities. As organizations grow - personnel will move, skill sets will shift, and IT complexity will increase. The last thing you need is a firewall, router or VPN outage that impedes business productivity or revenue - but it can (and does) happen. And, when it happens, fast problem resolution is everything.
- 67% of our subscribers call on Netgate TAC at least once within the first year of the product purchase
- 98% of our subscribers report that their requests are satisfactorily resolved within minutes
- An experienced secure networking engineer can cost you $200K loaded labor rate, or $200 an hour
- A firewall, router or VPN outage—even for small business—can cost thousands of dollars in productivity and/or lost revenue
- TAC annual subscriptions are available for as low as $399
Want to learn more, read our FAQ.
If we know who you are and what products you have installed in advance of an incident, data shows at least a 25% reduction in time to resolution. Don’t wait for calamity. Get a support subscription today.
Testimonials From Our TAC Customers
Been using Netgate appliances for over a decade. Appliances are reliable, easy to configure, and support is fantastic.
Shawn Lambert
Network Engineer, Elite Computers
Enterprise support services are always so fast and efficient. I'm always able to speak with an engineer within 10 minutes, and problems are usually resolved on first contact.
Robert Alridge
IT director, Perfecta
Customer service was prompt, professional, and caused the issue to be resolved very quickly.
Aaron Shuker
Really fast turnaround, polite and helpful response. pfSense Plus - Solid performer, reliable and trusted firewalls. Keep up the great work, team !!
Dave Tickem
I am absolutely blown away (after 28 years in IT) at the responsiveness of the Netgate support folks. Even with Professional support the response was so quick I was shocked. Thank you!
Bob Clabaugh
Systems Manager, Tillamook County
Support is very responsive and focused on solving the problem or answering the question. A lot of times, support at other companies appears to be more anxious to close the ticket than solve the problem.
Bob Dixon
Vice President, L + L Printers
Netgate technical support is very responsive and well-educated. The support staff doesn't guess at solutions or give suggestions to try. They know their product well and have always had solid answers with explanations for my problems.
Jonathan Hozeska
Network Services Group