Netgate’s Technical Assistance Center (TAC) is a 24x7 operation with a worldwide team of support engineers unparalleled at diagnosing and resolving issues - and fast. From branch office to headquarters, premises to cloud, we’ve got you covered.

Get Netgate® TAC support for pfSense®

See Below

Get Netgate TAC support for TNSR

Professional

Bundled TAC Support
when ordering Netgate hardware
or AWS/Azure cloud instances
 
$588
per year
as low as $348/yr for 3 years
Non-Bundled TAC Support
for pre-existing hardware
or non-Netgate hardware
 
$948
per year
as low as $708/yr for 3 years
TAC Support Hours 24/7
Target Initial Response SLA 24 Hours
E-Mail Portal TAC Support
Phone TAC Support  
Advance Replacement
with Netgate hardware
 
 
One PSE Consultation
(up to 2 hrs)
 
 
Discount on pfSense Training
(up to 5 students)
 
 

Buy Non-Bundled
TAC Support Plan


Enterprise

Bundled TAC Support
when ordering Netgate hardware
or AWS/Azure cloud instances
 
$1,788
per year
as low as $1,548/yr for 3 years
Non-Bundled TAC Support
for pre-existing hardware
or non-Netgate hardware
 
$2,148
per year
as low as $1,908/yr for 3 years
Support TAC Hours 24/7
Target Initial Response SLA 4 Hours
E-Mail Portal TAC Support
Phone TAC Support
Advance Replacement
with Netgate hardware
 
 
One PSE Consultation
(up to 2 hrs)
 
 
Discount on pfSense Training
(up to 5 students)
10%
 

Buy Non-Bundled
TAC Support Plan


Enterprise Plus

Bundled TAC Support
when ordering Netgate hardware
or AWS/Azure cloud instances
 
$2,988
per year
as low as $2,748/yr for 3 years
Non-Bundled TAC Support
for pre-existing hardware
or non-Netgate hardware
 
$3,348
per year
as low as $3,108/yr for 3 years
TAC Support Hours 24/7
Target Initial Response SLA 2 Hours
E-Mail Portal TAC Support
Phone TAC Support
Advance Replacement
with Netgate hardware

 
One PSE Consultation
(up to 2 hrs)

 
Discount on pfSense Training
(up to 5 students)
25%
 

Buy Non-Bundled
TAC Support Plan

Business Assurance

Businesses run pfSense software because of its excellent product reputation, rich feature set, proven stability, and phenomenal value. IT personnel are easily trained to install, configure, and operate pfSense software - freeing time and energy for higher order responsibilities. As organizations grow - personnel will move, skill sets will shift, and IT complexity will increase. The last thing you need is a firewall, router or VPN outage that impedes business productivity or revenue - but it can (and does) happen. And, when it happens, fast problem resolution is everything.

A pfSense TAC subscription is the most cost-effective path to business assurance – Tier 2/Tier 3 staff for pennies on the dollar. You’ll get immediate access to world-class secure networking professionals who operate on the front line every day with customers just like you. Our expert support staff will get your problem diagnosed and resolved quickly and correctly - giving you peace of mind and allowing you to focus on your core business.

  • 67% of our subscribers call on pfSense TAC at least once within the first year of the product purchase
  • 95% report their problem is satisfactorily resolved within minutes
  • An experienced secure networking engineer can cost you $200K loaded labor rate, or $200 an hour
  • A firewall, router or VPN outage - even for small business – can cost $1000’s of dollars in productivity and/or lost revenue
  • TAC annual subscriptions are available for as low as $588

Want to learn more, read our FAQ.

If we know who you are and what products you have installed in advance of an incident, data shows at least a 25% reduction in time to resolution. Don’t wait for calamity. Get a support subscription today.

Bundled vs. Non-Bundled

Netgate offers support for pfSense security software, whether it is installed on Netgate appliances, your own hardware, a virtual machine, AWS, or Azure.

Bundled Support

Bundled Support is only available for pfSense security software running on AWS or Azure, or preinstalled on Netgate appliances at the time of purchase. Support begins when your appliance is shipped.

Prices above are for 3 years of support, but you can also choose 1 or 2 years. Support plans are billed one time up front.

Bundled Netgate Global Support can be selected using the drop-down menu options when you are purchasing your system.

Non-Bundled Support

Non-Bundled Support is available for pfSense security software running on pre-existing Netgate hardware, a virtual machine, or on your own hardware running pfSense CE.

Prices above are for 3 years of support, but you can also choose for 1 or 2 years. Support plans are billed one time up front.

Non-Bundled Netgate Global Support can be purchased by clicking on the appropriate button above.

See what our customers are saying.

Steve B.

I cannot thank Netgate Support enough for resolving my setup issues. Steve went above and beyond to assist me in resolving my issue. Thanks to Steve My firewall is now working as expected! A great big Thank YOU!

Networking

Aisha K.

Support was on point on answering my queries and the hands-on approach was quick and easy.

Software Services

Steve W.

I was in a very tight jam and my tech stayed with me the entire time, was very professional, helpful, and encouraging. One of the best tech calls I've experienced in 30 years!

Consultancy Services

Kevin K.

Your tech support representatives answered my questions promptly and completely and even followed up with additional information regarding a planned purchase. Absolutely stellar support. I wish all tech companies were this good!

Healthcare

Alex M.

My experience with Netgate support has been excellent. Fast responses and pinpointing issues with very few questions. Well done.

Private Equity

James H.

The direct access to your tech engineers and the problem-solving they help me with is outstanding. I originally got a lot of push back on paying for Enterprise Support at time of purchase of our XG7100, and am very glad I justified the spend.

Creative Industries

Cason C.

The customer service was OUTSTANDING. I'm over the top impressed with the prompt response and resolution to my issue. You guys stand by every product you put out (your own or inherited). 10/10 you guys rock!! Keep up the amazing work!

Business Development

Griffin C.

Literally the best support I've ever had with software support. Issue was escalated seamlessly and at the exact right spot in troubleshooting. Props to Danilo Z! Most company support chats end with no resolutions as I usually know more than the agent.

Construction