Complete Business Assurance
Your network is the backbone of your business. But even with the best products, the unexpected can happen.
Installation? Configuration? Activation? Outage? Get the peace of mind of knowing Netgate is on it.
See Below
| pfSense Support Options For Netgate appliances, AWS/Azure pfSense cloud instances, or 3rd party hardware | FREE With purchase of Netgate appliance or CSP instance |
| Zero-to-Ping1 | |
| TAC Support Hours | — |
| Target Initial Response SLA | — |
| Email / Support Portal | — |
| Telephone Support | — |
| pfSense Support Options For Netgate appliances, AWS/Azure pfSense cloud instances, or 3rd party hardware | $399 per year |
| Zero-to-Ping1 | |
| TAC Support Hours | 24/7 |
| Target Initial Response SLA | 24 Hours |
| Email / Support Portal | |
| Telephone Support | — |
| pfSense Support Options For Netgate appliances, AWS/Azure pfSense cloud instances, or 3rd party hardware | $799 per year |
| Zero-to-Ping1 | |
| Support TAC Hours | 24/7 |
| Target Initial Response SLA | 4 Hours |
| Email / Support Portal | |
| Telephone Support |
1Zero-to-Ping - We’ll help get your Netgate appliance, AWS, or Azure firewall connected to the Internet and one connected client online and pinging outside the network.
Businesses run pfSense Plus software because of its excellent product reputation, rich feature set, proven stability, and phenomenal value. IT personnel are easily trained to install, configure, and operate pfSense Plus software—freeing time and energy for higher order responsibilities. As organizations grow - personnel will move, skill sets will shift, and IT complexity will increase. The last thing you need is a firewall, router or VPN outage that impedes business productivity or revenue - but it can (and does) happen. And, when it happens, fast problem resolution is everything.
A Netgate TAC subscription is the most cost-effective path to business assurance – providing your business with Tier 2/Tier 3 staff for pennies on the dollar. You’ll get immediate access to world-class secure networking professionals who operate on the front line every day with customers just like you. Our expert support staff will get your problem diagnosed and resolved quickly and correctly - giving you peace of mind and allowing you to focus on your core business.
Want to learn more, read our FAQ.
If we know who you are and what products you have installed in advance of an incident, data shows at least a 25% reduction in time to resolution. Don’t wait for calamity. Get a support subscription today.
