Netgate Subscriptions for pfSense Support

Our 24/7 world-wide team of support engineers are the most qualified to diagnose your issue and resolve it quickly, from branch office to enterprise — on premises to cloud.

Bundled vs. Non-Bundled

Professional

Bundled Support
when ordering Netgate hardware
starting at
$29
a month
billed at $1,044 for 36 months
Non-Bundled Support
for pre-existing hardware
starting at
$59
a month
billed at $2,124 for 36 months
Support Hours 24/7
Target Initial Response SLA 8 Hours
Gold Membership Included
E-Mail Portal Support
On-line Chat Support  
Phone Support  
Advance Replacement
with Netgate hardware
 
 
One PSE Consultation
(up to 2 hrs)
 
 
Discount on pfSense Training
(up to 5 students)
 
 

Buy Non-Bundled
Support Plan


Enterprise

Bundled Support
when ordering Netgate hardware
starting at
$129
a month
billed at $4,644 for 36 months
Non-Bundled Support
for pre-existing hardware
starting at
$159
a month
billed at $5,724 for 36 months
Support Hours 24/7
Target Initial Response SLA 4 Hours
Gold Membership Included
E-Mail Portal Support
On-line Chat Support
Phone Support
Advance Replacement
with Netgate hardware
 
 
One PSE Consultation
(up to 2 hrs)
 
 
Discount on pfSense Training
(up to 5 students)
10%
 

Buy Non-Bundled
Support Plan


Enterprise Plus

Bundled Support
when ordering Netgate hardware
starting at
$229
a month
billed at $8,244 for 36 months
Non-Bundled Support
for pre-existing hardware
starting at
$259
a month
billed at $9,324 for 36 months
Support Hours 24/7
Target Initial Response SLA 2 Hours
Gold Membership Included
E-Mail Portal Support
On-line Chat Support
Phone Support
Advance Replacement
with Netgate hardware

 
One PSE Consultation
(up to 2 hrs)

 
Discount on pfSense Training
(up to 5 students)
25%
 

Buy Non-Bundled
Support Plan

Bundled vs. Non-Bundled

Netgate offers support for pfSense security software on Netgate appliances, your own hardware, or a virtual machine.

Bundled Support

Bundled Support is only available for pfSense security software preinstalled on Netgate appliances at the time of purchase. Support begins when your appliance is shipped.

Prices above are for 3 years of support, but you can also choose 1 or 2 years. Support plans are billed one time up front.

Bundled Netgate Global Support can be selected using the drop-down menu options when you are purchasing your system.

Non-Bundled Support

Non-Bundled Support is available for pfSense Security Software running on pre-existing Netgate hardware or on your own hardware running pfSense Community Edition.

Prices above are for 3 years of support, but you can also choose for 1 or 2 years. Support plans are billed one time up front.

Non-Bundled Netgate Global Support can be purchased by clicking on the appropriate button above.