Support plan contact methods

We offer a variety of ways to contact our Global Support team. You can find the method that is right for you under the support subscription you've purchased.

  1. To open a ticket, you must first create an account on the Ticket Portal, before you will be able to log in to submit tickets and check their status.

NOTE: You must have an active support subscription for each unit for which you need assistance. In all cases, in order to expedite your support request, please be prepared to provide the Netgate Device ID (NDI) associated with your unit and support subscription. The Netgate Device ID (NDI) can be found in the dashboard of the firewall GUI. The NDI is displayed in the System Information widget.

As an alternative, please provide the order number on which the unit or support was purchased. For pfSense on AWS or pfSense on Azure an Instance ID will be required to validate support eligibility. For non-critical, non-emergency issues, a ticket is appreciated.

Community Support

If you elected not to get a paid support plan you can get help, help others, and more on our community forum.