Sr. System Administrator

Netgate seeks a knowledgeable, talented, and industrious Sr. System Administrator who will work within the IT support team to ensure maximum performance of a high-traffic network infrastructure while maintaining system integrity and uncompromising performance. The ideal candidate for this position works well within the team, is efficient, and has an in-depth knowledge of modern IP networks, system administration, and a focus on high-level design, planning, configuration, and monitoring. If interested in this role, please submit your CV and salary requirements to HR@netgate.com

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Department: IT Type: Full Time Location: Austin, Texas

System Administrator Duties and Responsibilities

Oversee the installation, configuration, maintenance, and integrity of servers, clusters, desktop/laptop computers, networks (including Wifi), switching, telecommunications/VoIP, and peripheral IT system components such as printers, copiers, scanners, and audio/visual assets.
Service requests from internal employees through a ticket system, responding to and completing requests in a timely manner.
Provide direct server support for production and test hardware, OS, software, and operations issues.
Collaborate with developers and other stakeholders to bring new features and services into production and ensure new environments meet requirements and conform to best practices.
Real-time incident response for all critical service interruptions and outages as well as 24x7 on-call support for mission-critical operations.
Monitor, coordinate, and conduct timely software installation and upgrades to operating systems and software packages to include, but are not limited to, Windows, Linux, FreeBSD, and Mac OS.
Assist in the configuration, support, and maintenance of services such as, but not limited to, DNS, LDAP, and DHCP.
Assist in maintaining VMware and Proxmox VE infrastructure.
Ensure system security through access controls, backups, and firewalls.
Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
Manage owned domain names.
Ensures server data integrity by evaluating, implementing, and managing system backups, data redundancy measures, and relevant elements of a disaster recovery plan.
Monitor system and network performance and troubleshoot problems and outages when required.
Engage in data network fault investigations.
Secure network systems with policies that define and monitor access.
Other duties as assigned.

System Administrator Requirements and Qualifications

MINIMUM QUALIFICATIONS

Three to five years of system administration experience, or a combination of education and experience commensurate with the requirements of the position.
Operational knowledge of network and routing protocols.
Operational knowledge of LINUX, and Windows Server operating systems.
Operational knowledge of server virtualization and virtual desktop technologies.
Operational knowledge of router configuration and programming.
Operational knowledge of contemporary programming languages.
Ability to adapt, integrate, and modify existing programs or vendor-supplied packaged programs for use with existing information systems.
Ability to troubleshoot and perform routine maintenance on firewalls, routers, servers, computers, and peripheral equipment.
Ability to communicate information to employees and the public in a clear and concise manner.
Ability and desire to work as a member of a team.

PREFERRED QUALIFICATIONS

Experience with cloud infrastructure environments, preferably AWS and Azure.
Release automation (Jenkins, etc), system administration, system configuration, and system debugging experience.
Experience using scripting languages (Ruby, Python, etc).
Experience with data center networking in a virtualized server environment (VMware, Proxmox VE) as well as real-time configuration management systems such as Saltstack, Ansible, or Puppet.
Experience with containerization technology (i.e. Docker, Vagrant, Kubernetes).

Strong understanding of system and networking concepts and troubleshooting techniques.
Strong experience with SQL and MySQL.
Additional certifications preferred, such as

Cisco Certified Internetwork Expert (CCIE)
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)

Experience with routing and switching technologies in data center networks.
Demonstrated expertise and understanding of the TCP/IP protocol suite.
Strong knowledge of firewall technologies, including installation, maintenance, and support for pfSense.
Exposure to common network management and monitoring tools.
Able to work non-traditional hours, in non-traditional settings as required by the business. This includes occasional weekends, evenings, and holidays as needed.
Possess excellent analytical and problem-solving skills.
Ability to perform well under pressure and have high attention to detail.
Be a confident communicator.
Work well independently and in team settings.
Strong interpersonal and teaming skills - the ability to set and enforce processes and influence engineers who are not direct reports.
Ability to operate in an entrepreneurial start-up environment where requirements may change frequently.

OTHER REQUIREMENTS

Sit for extended periods of time.
Establish and maintain reliable Internet connectivity in a quiet home-office environment.
Enter data into a computer workstation, operate standard office equipment and use a telephone.
See and read a computer screen and printed matter with or without vision aids.
Hear and understand speech at normal levels and on the telephone.
Stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 25 pounds at waist height.