Netgate has become aware of an issue related to a component manufactured by one supplier that affects some of our products. This is a widely-used component that is used by many companies around the world.

There is a lot of confusion and misinformation on the subject, and most systems will never experience the issue. Those that do will not suddenly stop working, but if the component fails, the system will not successfully reboot. We are working with the component supplier and our manufacturing partner to resolve this issue as quickly as possible.

Although most Netgate Security Gateway appliances will not experience this problem, we are committed to replacing or repairing products affected by this issue for a period of at least 3 years from date of sale, for the original purchaser.

A board level workaround has been identified for the existing production stepping of the component which resolves the issue. This workaround is being cut into production as soon as possible after Chinese New Year. Additionally, some of our products are able to be reworked post-production to resolve the issue.

We apologize for the limited information available at this time. Due to confidentiality agreements, we are restricted in what we can discuss. We will communicate additional information as it becomes available.

As always, please be assured we will do the right thing for our customers at Netgate and the pfSense community.

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