Support Ticket Request


If you are an existing Netgate customer or have an active TAC Lite, TAC Professional, or TAC Enterprise support subscription you can fill in the form below and receive world-class technical assistance from our Netgate Global Support team. 

Learn about what Netgate Global Support has to offer by clicking the button below.

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Support Ticket Request Form

BEFORE CONTACTING OUR TAC TEAM FOR THE INSTALLATION IMAGES

Our pfSense Plus installation media is now distributed through our store only.

  • Make sure you are currently logged into your Shopify account. If not, click here. If you do not have an account, you can create one here.
  • Add the installer image to your cart here.
  • Checkout.
  • You will receive two emails, one confirming your purchase and the second email with a download link to the image you previously selected.
  • Not compatible with PPPoE connections
  • Not compatible with the Netgate 3100